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Important Notifications

Are you a Health Net Medicare Advantage member who needs support due to the wildfires?

We can help answer your benefit questions.

We can also help you find:

  • Providers
  • Pharmacy to get prescription medications refilled/replaced
  • Durable medical suppliers for replacement medical equipment

Call us at 1-888-445-8913 (TTY: 711)
From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

From 3:30 a.m. to 7 a.m. CST on Sunday, September 20, you may encounter intermittent disruption to our services. We apologize for any inconvenience. Thank you for your patience as we improve our web sites to serve you better.

Due to Coronavirus in the United States HHS Secretary Alex M. Azar declared a Public Health Emergency.

Your health and safety are our primary concerns and if you leave your home to avoid this emergency, we do not want any undue barriers to keep you from getting your medication or to seeing a medical professional.  

For our members, we have removed the refill too soon edits for your Part D Prescription Drugs, and removed the out-of-network authorization requirements for out-of-network providers.  You must still use Medicare certified facilities and providers.

Prior authorization for medical services or medication may still be needed for medical necessity. This change is in effect until the emergency notice is closed or April 27, 2020 whichever is earlier.

Date: July 17, 2020

Health Net Medicare Advantage for Oregon and Washington was recently notified that our vendor, Magellan, was the victim of a criminal ransomware attack. We are writing to let you know how this incident may have affected your personal information and, as a precaution, to provide steps you can take to help protect your information. We take the privacy and security of your personal information very seriously and we sincerely regret any concern this incident may cause you.

To read the full announcement, please click here.

Your health is our top priority. So, we are continuing to look for ways to provide you with additional services to support your well-being.  Visit the Benefits Update page for more information. 

All about Medicare

This guide will give you a solid foundation for understanding the basics of Medicare and some of the options available to you as a new Medicare recipient. If you have any questions or need assistance, let us help. It’s why we’re here.