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Get to Know Your Telehealth Benefits

Telehealth, or virtual care, allows you to interact with a doctor, nurse or therapist by phone or video. You don’t even have to leave the comfort and safety of your home for many healthcare services.

Telehealth, or virtual care, allows you to interact with a doctor, nurse or therapist by phone or video. You don’t even have to leave the comfort and safety of your home for many healthcare services.

Many people started using telehealth services during the coronavirus outbreak to help limit possible exposure and spread.

Use your telehealth benefit for non-emergency care from in-network providers. All you need is your home phone, or use your laptop, tablet or smartphone to connect for a video call.

  • Virtual Visits with a Doctor: Keep your scheduled appointments without the risk of waiting rooms and office contact.
  • Register for Teladoc! This telehealth service is included with your plan and connects you to in-network doctors anytime you need care. You can also make an appointment with a licensed therapist. To preregister for your Teladoc services, please visit:

Teladoc.com/hn

  • Speak to a Nurse 24/7: Get answers to your health questions and find out if you need to see a doctor or urgent care center.

    Call 1-800-893-5597 (TTY:711) anytime, day or night.

Check out this video for more information about your telehealth and virtual care options.


Telehealth services with in-network providers work just like face-to-face in office appointments. Your telehealth visits do not require a prior authorization. Plan copays, coinsurance and deductible costs may apply. Check out your Summary of Benefits


For questions about the telehealth or virtual care services available to you, contact Member Services.